
Frequently Asked Questions
Everything You Need to Know
Find helpful answers about trade accounts, ordering, delivery, products, and everything you need to shop with BeautyFix confidently.
Trade Accounts
How do I apply for a trade account?
You can apply through our trade registration form by submitting your salon or business details for review.
Who is eligible for a trade account?
Trade accounts are available for salons, stylists, barbers, nail technicians, and beauty professionals.
Do trade customers receive exclusive pricing?
Yes, approved trade customers may receive access to professional pricing and trade-only collections.
How long does trade approval take?
Our team reviews applications as quickly as possible and will contact you once your account has been approved.
Orders & Shipping
Do you offer UK-wide delivery?
Yes, we provide fast and reliable shipping across the UK.
How long does delivery take?
Tracking details will be provided once your order has been dispatched.
How can I track my order?
Delivery times may vary depending on stock availability and your location.
Can I reorder products easily?
Yes, registered customers can quickly reorder products through their account.
Orders & Shipping
Are prices shown including VAT?
No, all prices displayed on the website are excluding VAT. VAT is added at checkout where applicable.
What payment methods do you accept?
We accept secure online payments through Shopify-supported payment methods.
Payment & Store Credit
How does Store Credit work?
1. What Store Credit Is
- Store credit is a prepaid balance issued by a store that you can use to pay for future purchases.
- It’s usually given as a refund when you return an item, or as a gift from the store.
- Store credit is not the same as cash, but it acts like money within that store or platform.
2. How to Use Store Credit
- At checkout, select “Store Credit” as a payment option.
- The order total will be deducted from your store credit balance.
- If your order exceeds your store credit, you can pay the remaining balance with another payment method (card, digital wallet, etc.).
- Some stores allow you to combine store credit with promo codes or discounts, but check the store’s rules.
3. How Store Credit Is Issued
- Returned items: If you return a product, the store may offer store credit instead of a cash refund.
- Promotional offers: Sometimes stores give store credit as part of a promotion, loyalty reward, or gift card redemption.
- Cancelled orders: If your order is canceled after payment, some stores issue store credit instead of refunding the original payment method.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and popular digital wallets, making checkout fast and secure. All payments are encrypted to ensure a safe shopping experience for parents.
Returns & Refunds
What is your returns and refunds policy?
We want you to love your purchase! If you’re not completely satisfied, you can return your item within 30 days of receiving it. Simply ensure the product is unused, in its original condition, and includes all packaging.
Once we receive your return, we’ll process your refund within 5-7 business days. Refunds will be credited back to your original payment method. For more details on how to start a return, visit our Returns page or contact our support team—we’re here to help! Shop confidently knowing we’ve got you covered.
How does Store Credit work?
Store Credit can be used on any kids’ clothing item and never expires. You can apply it at checkout just like a discount code. If your credit doesn’t cover the full amount, you can pay the remaining balance with any of our accepted payment methods.
Account Info
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns, save your shipping details, and access Store Credit or rewards more easily.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.

